Terms of purchase
Last updated
Applies to purchases of Pearls Complete in the web version, app.pearlsapp.se. Purchases in the iPhone and iPad app are made in the App Store and follow Apple's terms.
Seller
The seller is FBZ AB, with the company registration number in the footer.
- Address: Berguddsvägen 60, 133 33 Saltsjöbaden, Sweden
- Phone: +46 72 566 56 55
- Email: info@pearlsapp.se
What you buy
Pearls Complete is a one-time purchase, not a subscription. It unlocks every pattern in the library, including those added later, and the drawing board for your own patterns on every board.
The purchase works in the web version, in the browser on computers, tablets and phones, and belongs to the account you sign in with. Access has no time limit and lasts as long as the web version exists. From version 1.1 of the iPhone and iPad app, the purchase also works in the app when you sign in there with the same account. Purchases in the app are made in the App Store, under Apple's terms, and such a purchase works in the web version once you have signed in with the account in the app.
Price and payment
The price is shown on the purchase page before you pay, in Swedish kronor including VAT. You pay the price shown in the checkout.
Payment is handled by Stripe, by card, Apple Pay or Google Pay. The receipt is emailed by Stripe. Purchases can currently only be made within the EU. A payment from a country outside the EU is refunded automatically, and nothing is unlocked.
Delivery
Everything unlocks as soon as the payment is approved, usually within a few seconds. If it takes longer, reload the page. If that does not help, write to us and attach the receipt.
Right of withdrawal
When you buy at a distance as a consumer, you normally have a 14-day right of withdrawal. Pearls Complete is digital content that is delivered immediately. In the checkout you therefore expressly ask for immediate access and confirm that the right of withdrawal then ends, as the Swedish Distance Contracts Act allows. Without that confirmation the purchase cannot be completed. The confirmation is also on the receipt.
Refunds
If you have bought twice by mistake, for example both on the web and in the App Store, we refund the purchase on the web. Write to info@pearlsapp.se and attach the receipt. After a refund the content is locked again.
If something is wrong
If what you have bought does not work as it should, you have the right to complain under the Swedish Consumer Sales Act. Write to us and describe the problem, and we will fix it or refund you. A complaint made within two months of noticing the problem is always in time.
Account and personal data
The purchase requires an account, where you sign in with Apple or Google. The account is for an adult. If you delete the account, the purchase is removed and cannot be restored. What data is processed is described in the privacy policy, and how the purchase works in help and support.
Disputes
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes, arn.se. Swedish law applies to the purchase. If you live in another EU country, you keep the protection that mandatory rules there give you.
Changes
Your purchase is governed by the terms that were published here when you bought.